FAQ

Answers to frequently asked questions can be found below:

Do you have ISO accreditation?

ISO ensures products and services are safe, reliable and of good quality. Betts Envirometal is very proud to operate to ISO 140001 (environmental management) and ISO 9001:2000 (quality management).

Do you accept ‘normal’ forms of waste?

At Betts Envirometal, we offer a complete waste management solution. This includes disposing and recycling non-hazardous waste such as paper, card and wood waste; all of which are prevalent in businesses across Britain. For full details contact the Betts Envirometal team.

Will you pay me to collect certain types of waste?

Yes. In some instances, we can recover valuable material from hazardous waste. As a result, firms that take the time and opportunity to effectively manage their waste are given a financial incentive to do so.

For instance, large quantities of x-ray film can generate silver while printed circuit boards can also generate quantities of silver and gold. Even basic electrical equipment found in the office like telephones, desktops and computer monitors have the potential to generate cash (there will be certain waste types that we may not collect and specific quantities required as minimum collection levels, but we can discuss all this in detail with you).

Because of our long history in the precious metals business, we specialise in viewing waste streams as a potential resource, processing them in house and recovering maximum value for our customers.

The size of the return obviously varies dependent on the amount of precious metals found and other service factors, such as transport etc, however, if a waste stream has some intrinsic value, we will always aim to either provide a rebate or deduct this value from charges incurred in disposal.  For more information on payments for waste, please just get in touch.

What legislation is there surrounding waste management?

There are a number of regulations pertaining to waste management – Environmental Protection Act 1990 Part II, Hazardous Waste (England and Wales) Regulations 2005, List of Wastes (England) Regulations 2005 to name but a few – and it is the remit of the Environment Agency to apply and enforce waste management law.

Failing to dispose of hazardous waste correctly can lead to fines or possible imprisonment. There is also a “duty of care”, according to ukela.org, which requires any person in the waste chain from production to disposal to prevent any other person in the chain from committing an offence.

Betts Envirometal are squarely focussed on taking the hassle our of legislative compliance. We will not only handle your waste needs; we will also help to keep you on the right track administratively.

What do you do with my Waste?

Depending on the type of waste, we can collect, transport, treat, dispose of and recycle your waste. Using state of the art factories, specialist transport fleets and experienced staff, we can offer a comprehensive waste management service to deal with all forms of waste.

To discuss how a specific waste will be handled, please contact our team.

What should I do if my business produces hazardous waste?

If your company produces hazardous waste, holds or stores hazardous waste and/or has hazardous waste removed from its premises, you must register your business with the government. However, if your business produces less than 500 kilograms of hazardous waste in a 12-month period, you do not need to register.

Hazardous waste should be stored safely and kept separate from non-hazardous waste. Clear, labelled containers that will stop waste escaping are essential and if your business is storing waste, a risk assessment must be carried out to identify the risks of storing it.

If you are concerned about complying with hazardous waste legislation or simply want help with how best to handle, store or dispose of your hazardous waste, please contact us.

Do you collect from overseas?

Yes, although this will be dependant on volume and type of waste. Please contact us to discuss your requirements.

Which silver bearing Materials Will Betts Envirometal Accept?

As a specialist precious metals refiner, Betts Envirometal can accept and process almost any form of silver bearing material.

The most common silver bearing materials we process are silver flake from electrolytic recovery units, silver rich sludges, silver bearing paints, X-Ray films, nitrate solutions and fixer. However, if you have other silver bearing materials, please contact us.

Do you provide silver recovery machines?

Yes. Betts Envirometal stock a full range of silver recovery equipment and are able to undertake installations and ongoing servicing for those machines.

Do you service existing silver recovery machines?

Betts Envirometal is able to provide fully trained service engineers to remove flake from cathodes and also offer machine servicing whilst on site. A service and call out charge would apply for the provision of Betts personnel to undertake removal of flake from cathodes although this can be offset of against silver recovery.

Do Betts Envirometal process waste internally?

Yes. We aim to process the vast majority of wastes collected in-house, ensuring integrity and efficiency is maximised at all times. Unlike many other waste management companies who are essentially brokerage operations, Betts Envirometal uses specialist processing facilities in-house to process waste. With our long history of precious metal expertise, we are unusual in that we process all X-Ray films and other precious metal bearing wastes in-house in the UK.

When do you pay rebates on X Ray Film?

We are able to pay for film based on assays and the net weight of film received before the film has been fully processed. This means that in most cases a self-billing invoice is raised and paid within thirty days of receiving the film. We aim to be as flexible as possible, so please contact us to discuss your requirements.

Do I need to segregate X Rays from files or envelopes?

No, we will separate these once they arrive at our facility. We will recycle the paper free of charge then pay out for the weight of the x-rays, once they are separated.

What are your maximum and minimum volumes of X Ray film?

We regularly work with organisations disposing of hundreds of tons of x-ray film and have the capacity to deal with any volume of film. We are, however, also happy to process small volumes of film and may still be able to generate a rebate from loads of film as small as 100kgs, dependent on the quality of the film. We assess each job on a case by case basis, so please just get in touch to discuss your requirements.

How much do you pay for used X Ray film?

There are several different types of X Ray film which have widely varying silver contents and which require varying processing methodologies. We always pay for X Ray film based on the market value of the silver contained within that film and can provide a price once we know exactly what type of film it is (either by viewing the material or taking an assay).

What do I do with the paperwork?

It is a legal requirement that you retain copies of the S62 (otherwise known as a hazardous waste transfer note) for a minimum of three years.

What paperwork do I have to complete?

Nothing – this is all part of the service and we will complete it for you. All you need to do, is sign the completed forms.

What will happen if the waste is not stored or labelled correctly?

The person taking the waste away will either remove it and charge you an additional fee, or may refuse to take the waste away if we are not legally allowed to do so. In this instance you will be invoiced for a minimum collection charge. The reason for this is quite simply that we have to inform the Environment Agency of all wastes that we are collecting from your premises. If this information is not accurate it may be that the agency penalise both you and ourselves. Our engineers always carry supplies of labels free of charge.

What will happen if i do not provide the correct information?

Failure to do this may result in a surcharge being levied upon our customers (see terms and conditions) or the goods simply not being able to be collected. Where goods have been collected but are not as labelled or communicated, they may be returned to the customer at the cost of transportation.

What information do I need to provide?

The onus is on the producer of the waste (our customers) to store their wastes correctly and to make sure they are disposed of by a licensed waste carrier and treatment company (us). It is also imperative that the exact volumes and types of wastes that are due to be collected are communicated accurately to our scheduling officer, so that we can ensure the paperwork is compliant with all Haz-chem treatment and transport legislation.

How do I open an account?

Either print off a form from the certificates & documents section of the site and return to us, or call 01562 740 220 and ask for an account application form.

What is hazardous waste?

Hazardous waste is defined as any waste product that can cause harm to humans or the environment either by immediate contact or over a period of time from continued exposure. It is a legal requirement for any company in the UK producing a hazardous waste stream to have it disposed of by a registered and licensed waste disposal company. Characteristic hazardous wastes are materials that are known or tested to exhibit traits such as: Reactive, Corrosive, Toxic or Flammable. With over 250 years in the waste disposal and management industry we are the experts in identifying and disposing of any hazardous waste, so if in doubt give us a call. It’s always better to check than risk prosecution. To ensure you are totally compliant we offer a completely free on-site survey to help you identify any hazardous waste stream you produce. If you are already aware of the waste streams you produce and are just looking to get a better price, give us a call and in most cases, we can give you a preliminary quote there and then.

Is Betts Envirometal licencsed?

Yes, we are fully licensed. Please see the certificates & documents section of the site for further information.

What if i need advice?

We are always available at the end of a phone. Please see contact us on 01562 740 220for further information or email envirometal@bettsmetals.co.uk