FAQs

For businesses making their first foray into the realm of waste management, the need for an experienced, licenced waste management service cannot be understated. Hazardous waste can be extremely dangerous to businesses, members of the public and the environment, making the treatment, disposal and recycling of hazardous waste of paramount importance.

Firms new to the industry may have a few questions on their lips; here’s a quick round-up of some of the most common questions to ask when you’re about to hire a waste management company.

Do you have ISO accreditation?

ISO ensures products and services are safe, reliable and of good quality. Betts Envirometal is very proud to operate to ISO 140001 (environmental management) and ISO 9001:2000 (quality management).

Will you accept ‘normal’ forms of waste?

At Betts Envirometal, we offer a complete waste management solution. This includes disposing and recycling non-hazardous waste such as paper, card and wood waste; all of which are prevalent in businesses across Britain. For full details contact the Betts Envirometal team.

Will you pay me to collect certain forms of waste?

In some instances, we can recover valuable material from hazardous waste. As a result, firms that take the time and opportunity to effectively manage their waste are given a financial incentive to do so.

For instance, large quantities of x-ray film can generate silver while printed circuit boards can also generate quantities of silver. Even basic electrical equipment found in the office like telephones, desktops and computer monitors have the potential to generate cash (there will be certain waste types that we may not collect and specific quantities required as minimum collection levels, but we can discuss all this in detail with you). Once processed through a state of the art refinery, the silver is then given a cash value.

The amount of cash returned to clients varies dependent on the amount of precious metals found and other service factors, such as transport etc. For more information on payments for waste, please phone or email and we’ll get back in touch.

What legislation is there surrounding waste management?

There is a number of regulations pertaining to waste management – Environmental Protection Act 1990 Part II, Hazardous Waste (England and Wales) Regulations 2005, List of Wastes (England) Regulations 2005 to name but a few – and it is the remit of the Environment Agency to apply and enforce waste management law.

Failing to dispose of hazardous waste correctly can lead to fines or possible imprisonment. There is also a “duty of care”, according to ukela.org, which requires any person in the waste chain from production to disposal to prevent any other person in the chain from committing an offence.

What do waste management firms do with my waste?

Depending on the type of waste, waste management firms can collect, transport, treat, dispose and recycle of your waste. Using state of the art factories, specialist transport fleets and experienced staff, we can offer a comprehensive waste management service to deal with all forms of waste. For more information on the specific services we offer, take a look at our waste management services page.

What should I do if my business produces hazardous waste?

If your company produces hazardous waste, holds or stores hazardous waste and/or has hazardous waste removed from its premises, you must register your business with gov.uk. However if your business produces less than 500 kilograms of hazardous waste in a 12-month period, you do not need to register.

Hazardous waste should be stored safely and kept separate from non-hazardous waste. Clear, labelled containers that will stop waste escaping are essential and if your business is storing waste, a risk assessment must be carried out to identify the risks of storing said waste.If you need any help with this, please contact us to arrange a consultation.

Do you accept and pay out on PCBs (printed circuit boards)

Yes, we do. You may have many questions relating to e waste and as such we have created an electronic waste recycling infographic which you can see here.

Do you accept silver bearing materials from customers for refining and recovery?

Yes, depending on the type and quantity of the material, Betts Envirometal will accept the majority of silver bearing materials

Which silver bearing materials will Betts Envirometal accept?

The most common silver bearing materials we process are silver flake from electrolytic recovery units and silver rich sludges, silver bearing paints. However, if you have other silver bearing materials, please contact us, as we will probably be able to help.

Do you provide service personnel to remove silver flake from cathodes?

Betts Envirometal is able to provide fully trained service engineers to remove flake from cathodes and also offer machine servicing whilst on site. A service and call out charge would apply for the provision of Betts personnel to undertake removal of flake from cathodes.

Are Betts able to provide silver recovery machines?

Betts Envirometal stock a full range of CPAC equipment and are able to undertake installations and ongoing servicing for those machines.

Is the silver recovered and processed at a Betts facility?

Betts Envirometal only process material through its own state of the art refinery, therefore ensuring that client integrity and security is maintained at all times.

When do I recieve payment for my used film?

Once we have weighed your x-ray film we will send you a rebate statement for you to raise an invoice against. We then pay 30 days from invoice date.

Do I need to split the x-rays from their files or envelopes?

No, we will separate these once they arrive at our facility. We will recycle the paper free of charge then pay out for the weight of the x-rays, once they are separated.

I have a large quantity of x-ray film; over 10 tons. Do you handle large amounts?

Yes, we can handle any amount of film. We work with organisations that have 50 tons+, so large volumes are not an issue

What happens if I have less than 500kgs of x-ray film?

Don’t worry if you have a small amount of film, we take each enquiry on a case by case basis, you still may receive a rebate dependent on the quantity and quality of the Xray film you have.

How much do you pay for used x-ray film?

We pay per kilo, based on the current market rate, for any quantity of X-rays over 500kgs. For up to date pricing, please contact us

What do I do with copies of the paperwork?

It is a legal requirement that you retain copies of the S62 (otherwise known as a hazardous waste transfer note) for a minimum of three years.

What legislative paperwork do I need to complete?

Nothing – this is all part of the service and we will complete it for you. All you need to do, is sign the completed forms.

What will happen if the waste is not stored or labelled correctly?

The person taking the waste away will either remove it and charge you an additional fee, or may refuse to take the waste away if we are not legally allowed to do so. In this instance you will be invoiced for a minimum collection charge which is £50. The reason for this is quite simply that we have to inform the Environment Agency of all wastes that we are collecting from your premises. If this information is not accurate it may be that the agency penalise both you and ourselves. Our engineers always carry supplies of labels free of charge.

What will happen if I do not provide the correct information?

Failure to do this may result in a surcharge being levied upon our customers (see terms and conditions) or the goods simply not being able to be collected. Where goods have been collected but are not as labelled or communicated, they may be returned to the customer at the cost of transportation.

What information do I need to provide to you?

The onus is on the producer of the waste (our customers) to store their wastes correctly and to make sure they are disposed of by a licensed waste carrier and treatment company (us). It is also imperative that the exact volumes and types of wastes that are due to be collected are communicated accurately to our scheduling officer, so that we can ensure the paperwork is compliant with all Haz-chem treatment and transport legislation.

How do I open an account?

Either print off a form from the download centre, and return to us or call 0121 233 2413 and ask for an account application form.

What if I need advice?

We are always available at the end of a phone. Please see contact for further information.

How do we start up with you?

Contact our Envirometal sales team on 0121 233 2413 or email us on envirometal@bettsmetals.co.uk. We will arrange for someone to visit you and give you a no obligation quotation to handle your wastes. This will be specific to your particular requirements. If you accept the quotation, we can then arrange a schedule of collections to suit you. If the waste is hazardous, your first collection will need to be notified to the Environment Agency – we will do this for you – this needs to be done at least 4 days before collection.

What is hazardous waste?

Hazardous waste is defined as any waste product that can cause harm to humans or the environment either by immediate contact or over a period of time from continued exposure. It is a legal requirement for any company in the UK producing a hazardous waste stream to have it disposed of by a registered and licensed waste disposal company. Characteristic hazardous wastes are materials that are known or tested to exhibit traits such as: Reactive, Corrosive, Toxic or Flammable. With over 250 years in the waste disposal and management industry we are the experts in identifying and disposing of any hazardous waste, so if in doubt give us a call. It’s always better to check than risk prosecution with the Environment Agency handing out fines of up to £20,000 or possible imprisonment for companies failing to dispose of hazardous waste correctly. To ensure you are totally compliant we offer a completely free on site survey to help you identify any hazardous waste stream you produce. If you are already aware of the waste streams you produce and are just looking to get a better price, give us a call and in most cases we can give you a preliminary quote there and then.

Are Betts Envirometal licensed?

Yes we are fully licensed, please see the download centre for details.